Recently, our guest and friend Sam from Plymouth in the UK has been invited to give a speech on the occasion of the anniversary of the Pekutatan Tourism School. He was very pleased to provide some guidance to the students and explain from the viewpoint of the guest what is important in a hotel in terms of service and relationship with the staff. Sam and his wife Tery are both nurses at the public hospital of Plymouth and used to spend their holidays, a few weeks every year, at Puri Dajuma. The best and useful way to convey the “voice of the customer” to these future hotel staff. Terima kasih banyak Sam!